UK Shipping Policy
UK Warehouses & Delivery
Complete ANIIOKI eBikes are shipped from our UK warehouses and delivered by BJS.
We offer free delivery on complete eBikes within the UK, with no additional taxes charged to customers.
Batteries, accessories, and replacement parts may be dispatched from other warehouses depending on stock availability. The carrier and tracking details will be provided in your shipping confirmation.
Warehouse collection and customer pick-up are not available. All orders must be delivered to the shipping address provided at checkout.
Order Processing Time
Please allow the following timeframes for order processing:
l In-stock eBikes: 1–3 working days.
l Accessories and replacement parts: Approximately 2–15 working days.
l Pre-orders: The estimated dispatch date shown on the product page applies.
Processing time is separate from delivery time. Product availability may affect the dispatch date.
If your order has not shipped within the stated timeframe, please contact sales@aniioki.com with your order number.
Estimated Delivery Time
After dispatch, estimated delivery times for UK orders are:
l Complete eBikes: Approximately 3–7 working days.
l Accessories and replacement parts: Approximately 30–40 working days, depending on the dispatch warehouse, item, and destination.
These timeframes are estimates and are not guaranteed. Weather, public holidays, and carrier operations may affect delivery.
If your shipment exceeds the estimated delivery timeframe, please contact us for assistance.
Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or delivery information.
Tracking information may take 24–72 hours to appear or update.
If you cannot find your shipping confirmation, please check your spam folder or email sales@aniioki.com with your order number.
BJS eBike Delivery
Please provide a complete and accurate shipping address, telephone number, and email address when placing your order.
For complete eBike deliveries within the UK, follow the delivery instructions and notifications provided by BJS.
If you need to discuss delivery arrangements, contact BJS using the details in your delivery notification or contact ANIIOKI for assistance.
For batteries, accessories, and replacement parts, follow the instructions provided by the carrier identified in your shipping confirmation.
Orders Outside the UK
The free UK eBike delivery offer does not apply to orders delivered outside the UK.
Before placing an order for delivery outside the UK, please email sales@aniioki.com. We will confirm delivery availability, any applicable shipping costs, and the estimated processing and delivery times for your destination.
Delivery Problems
If your shipment is delayed, arrives damaged, or is marked as delivered but has not been received, please contact sales@aniioki.com promptly.
Include your order number, tracking details, a description of the issue, and relevant photos where available. For damaged items, please retain the packaging while we review the issue.
We will investigate and explain the next steps.
Cancellation, return, and refund conditions are covered by our applicable Return & Refund Policy. Free delivery does not automatically mean that return shipping or reshipment is free.
Nothing in this Shipping Policy limits your statutory consumer rights.
Contact Us
Email: sales@aniioki.com
Please include your order number when contacting us about an existing order.