Ⅰ. UK Shipping Policy

UK Local Warehouses

Currently, most complete electric bikes offer free delivery within the UK, usually delivered by FedEx. No tax is required. Batteries, accessories, and most parts are shipped from other warehouses.

Ⅱ. The time frame for order delivery is divided into two parts:

Order Processing Time:

• After placing an order for ANIIOKI's electric bicycle online, please allow us 1-3 working days to process your order.
• For orders of most accessories and parts, please allow us 2-15 working days to process your order.
• For pre-sale products, the shipping time announced on the website shall prevail.
• After the order is shipped, tracking information will be sent to your email. If it exceeds this time, please contact our ANIIOKI UK customer service team at sales@aniioki.com.

Transportation Time:

• Usually, our delivery time is expected to be 3-7 business days for electric bikes and 30-40 business days for other accessories and parts.
• Generally, tracking information may take 24-72 hours to update after shipment.
• If for any reason you did not receive your package or would like more shipping information, please contact our ANIIOKI UK customer service team at sales@aniioki.com with the item description and your order number.

Pick Up From The Warehouse In UK:

If you would like to pick up the bike directly from our warehouse, please contact us to arrange a pick-up date and time via email at sales@aniioki.com.

Ⅲ. Other Countries' Shipping Policy

We are very sorry that we have not yet set up local warehouses in other countries, so whether it is bikes or accessories, they will be shipped from other warehouses. Shipping time usually takes 5-15 working days.

Therefore, we recommend that you email our customer service team before placing an order. We will confirm your shipping cost and shipping time based on your delivery address. If your address is not suitable for delivery, we will also advise you to cancel the order.

We are actively working on setting up local warehouses in other countries, so our customers worldwide can enjoy easier access to our electric bikes. Thank you for your understanding and support.

Ⅳ. Note:

Please note that these are estimates and aren’t guaranteed; we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact our Customer Service.

Tracking Information

When your order has shipped, you will receive an email notifying you of your package being shipped, along with a tracking number. If for any reason you do not receive this or need more shipping information, please contact our customer service team at sales@aniioki.com with the item description and your order number.

Ⅴ. Please note, tracking information may take 24-48 hours to update after dispatch.

How Do I Select Signature Services?

Most orders are generally shipped without requiring a signature upon delivery. However, if your package requires a signature, or if you are concerned about leaving your package unattended, you can leave a note on your front door asking UPS to leave your package with a neighbor.

For FedEx and UPS charges for signature-required services, the cost is:

• ￡5.25 per package (Signature Required).

If you need this signature service, please let us know before ordering.

If you have any questions, feel free to email us at any time.

Email: sales@aniioki.com